Project Manager Maintenance

Your Opportunity

YOUR OPPORTUNITY Prepare, execute and manage maintenance agreements. Ensure customer satisfaction by managing on time in full delivery of scope of agreement, and by reporting regularly to customer progress and job reports. Follow, control and forecast group industrial margin along the agreement duration.

Your Mission

Prepare, execute and manage maintenance agreements. Insure customer satisfaction by managing on time in full delivery of scope of agreement, and by reporting regularly to customer progress and job reports. Follow, control and forecast group industrial margin along the agreement duration
Review scope, PRU, performance KPI (if any) at kick-off for any asset performance and maintenance agreements
Follow costs incurred and margin deviation, is accountable for overall agreement profitability
Conduct regular meetings with customer to report contract activities and progress
Insure customer satisfaction with planning compliance of activities, work quality and performance achievements
Plan and coordinate field activities, spare parts deliveries, and overall supply as per agreement (DV, preventive maintenance, corrective maintenance and emergency interventions, technical visits, trainings, line audits, etc…)
Insure safety procedures are followed as well as corporate guidelines compliance
Interact with financial region controller to validate sales recognition, industrial margin, and overall agreement margin for all of the duration of the agreement
Detect opportunities for upselling additional services in the course of the agreements, revise accordingly contractual scope, invoicing and PRU of the project
Manage maintenance agreement warranty costs and intervention following relevant processes
Manages and/or coordinates add-on sold during the course of the maintenance agreement, such as but not limited to: TPM acceleration programs, customer trainings, line audits, line improvement, etc.

Your Profile

Bachelor’s degree or equivalent
Excellent verbal and written communication in English. French and/or Italian would be a plus
A local language of the key regional market is a plus
Technical knowledge of Sidel products and complete line equipment
Strong verbal and written communication skills to establish a very good customer relationship
5 years of experience in B2B services activities in technological environment
5 years of experience minimum in after sales, maintenance or production area