Services Account Manager

Your Opportunity

Maintain the relationship with and manage the customers pertaining to Sidel aftersales offering. Responsible for meeting customer needs and ensuring customer satisfaction, whilst developing and maximizing sales and margin contributions for Sidel in given territory. Customer point of contact for Services and aftersales activities. The mission of the SAM is to lead the profitability growth of Sidel in terms of Services solutions with Customer portfolio.

Your Mission

• Accountable for a yearly service sales budget in terms of turnover and margin, covering sidel extensive service portfolio for all equipment
• In charge of planning customers' contact, visits and promotion based on product portfolio and pricing prepared by Service organization, to optimize service sales in his/her territory
• In charge of selling and negotiating Sidel Service portfolio according to rules and processes of the company
• Ensure customer production lines are optimized to the maximum
• Propose new service products that add value to customers and are profitable to Sidel
• Coordinate and analyse market and competitor information, provide forecasts and report to relevant stakeholders
• Report his business activities and draw up a sales forecast to Aftersales Director
• Develop solution for customer satisfaction and monitor results
• Lead activities with service cross functions (Field engineering, Technical support, projects and Spare parts)
• Responsible for customers' issue escalation process and overall satisfaction
• Responsible for his/her region outstanding and overdue payment performance

Your Profile

Level of Education and Language

• Bachelor degree or equivalent
• Bahasa and English both are mandatory

Experience and Skills Requirement:

• 5-8 yrs of sales experience
• Service and Sales oriented
• In depth knowledge of Filling and packaging industry equipment and services
• Minimum 5 years of experience on the field (maintenance/ production/ Field Service Engineer) and ability to travel (>50%)
• Excellent communication skills

Key Leadership Behavior:

• Problem Solving and Drive for results
• Priority setting and Action oriented
• Motivating others
• Excellent negotiation skills
• Customer oriented